Terms & Conditions
By placing a deposit or making a purchase with Timeless Bridalwear, the customer confirms that they have read, understood and accepted the following Terms & Conditions.
Deposits & Payments
- A 50% non-refundable deposit is required at the time of purchase.
- Deposits are non-refundable, non-transferable and cannot be exchanged for another gown or item.
- No goods may be removed from the premises until full payment has been received.
- All gowns and accessories remain the property of Timeless Bridalwear until paid for in full.
- Customers are advised to retain their receipt as proof of purchase.
Bridal Gowns
- Timeless Bridalwear specialises in off-the-rail high-end designer bridal gowns. Gowns may have been tried on during previous appointments.
- By placing a deposit and signing the Terms & Conditions, the customer confirms that they have personally inspected the gown and are satisfied with its condition at the time of purchase.
- All gowns are sold as seen.
- Dry-cleaning is at the customer’s discretion and expense.
Returns, Refunds & Exchanges
- All sales are final.
- Timeless Bridalwear does not offer refunds, returns or exchanges on gowns, accessories or other purchased items.
- Deposits and payments are non-refundable and non-transferable and once a payment is placed on items, all items must be paid for in full by the agreed final balance date.
- These terms do not affect a customer’s statutory rights.
Alterations
- The price of any garment excludes alteration, fitting or tailoring costs unless otherwise stated.
- We may recommend an independent seamstress; however, customers are under no obligation to use our recommendation.
- Timeless Bridalwear accepts no responsibility for alterations carried out by any third party.
- We cannot accept responsibility for changes in a customer’s size, weight, measurements or body shape after purchase.
- No fittings will be carried out on gowns that have not been fully paid for.
Alteration Advice
Advice provided by a bridal consultant regarding fit, styling or alterations is offered in good faith. Any decision to alter a garment remains the customer’s responsibility, and Timeless Bridalwear cannot be held liable for dissatisfaction arising from alteration work carried out by a third party.
Acceptance
Payment of a deposit, signing of a purchase agreement, or completion of a purchase constitutes acceptance of these Terms & Conditions.
Client Selling Dress with Timeless Bridalwear
- If we do not achieve a sale for a wedding dress owner within six months, there will be a reevaluation of stocking the dress. We will contact you to arrange return of same if it has not sold in that time-frame.
- Although we endeavour to retain the same wedding dress bag that matches the dress, we cannot guarantee that the exact same wedding dress bag will be returned with the wedding dress. Please label your wedding dress bag if the bag is important to you that you receive same on return. If it is not the exact same dress bag, we will ensure that a good quality dress bag will be returned with a wedding dress.
- Any faults/defects on the dress should be pointed out to Timeless Bridalwear and agreed upon on date of arrival. We request that brides do not wear fake tan/bronzer/heavy makeup to their appointments in order to protect the dresses. We personally dress each bride and endeavour to protect and maintain the wedding gown in the same state it is upon arrival.
- However, whilst we do our utmost to safeguard the condition of the wedding gown, please understand that your dress has a possibility of being tried on multiple times in an attempt to achieve a sale for you. This could result in general wear and tear for which we are not responsible for.
Timeless Bridalwear shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to fire, flood, storm, natural disaster, war, terrorism, civil unrest or government restrictions.